When you connect to your Road Runner Internet service your computer obtains an IP address from one of our servers. That IP address is "leased" to your computer for a varying length of time that can range from a few hours to several days.

However, sometimes the IP lease becomes corrupted or your computer remains idle (not used) for too long and your lease expires. When that happens your computer may experience problems connecting to the Internet. Usually you can correct these connection issues by releasing your IP address and requesting a new one from the server.

Follow these steps to obtain a new IP address from our server. Select your version of Windows to obtain instructions:

Windows 2000
Windows XP
Windows Vista

Windows 2000

Select Programs and then Accessories from the Start menu.
Select the Command Prompt.
At the Command Prompt, type ipconfig/all and press the Return key to display your IP address configuration.
Now, type ipconfig/release to release your configuration and then type ipconfig/renew to obtain a new IP address lease.

Windows XP

Select Control Panel from the Start menu.
Select Network and Internet Connections and then Network Connections.
Click the Local Area Connection icon under LAN or High-Speed Connection.
Click Disable this network device in the Network Tasks frame to release your IP address.
Click Enable this network device in the Network Tasks frame to renew your IP address.

Windows Vista

You must be signed in as Administrator
Click the Local Area Connection icon under LAN or High-Speed Connection.
Click Disable this network device in the Network Tasks frame to release your IP address.
Click Enable this network device in the Network Tasks frame to renew your IP address.

*Note: For Macintosh OS9 users: The easiest way to renew the IP address is to restart your PC.