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| Home Frequently Asked Questions
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TWC High Speed Online Service is connected to the Internet through a 10/100 Ethernet card or NIC (Network Interface Card). If your computer already has a card, you may use it. If not, you will need to install one, or have one installed. With your Ethernet connection to the Internet, you never need to actually connect to or disconnect from the Internet. As soon as your computer has started, you are connected. If
you do not want your computer to be on the Internet when it is powered
on, simply unplug your Ethernet cable from the back of your computer.
To reconnect, simply plug the cable back in.
TWC High Speed Online Service uses the cable plant's hybrid fiber-coax network to send Internet data from the TWC server farm to your neighborhood cable node. At the node, the digital data is converted into a signal that is transmitted to your home. Your cable modem receives the RF signal and converts it into Ethernet packets that your computer can read. In order to
send data from your computer to the Internet, the reverse happens.
Ethernet packets are sent from your computer to the cable modem,
which converts them into a RF signal. The signal is transmitted
and converted into an optical digital signal at the neighborhood
node. From there, the signal is transmitted using the cable plant's
fiber optic network to the TWC server farm and out to the
Internet.
No. Instead
of a modem hooked up to a local phone line, you will be provided
with a high-speed cable modem that links your computer to Time Warner
Cable's hybrid fiber-coax cable network and server complex. These
servers provide a gateway for TWC High Speed Online Service customers to connect to
the Internet at very high speeds.
Yes. If you
would prefer to use Netscape Navigator instead of Microsoft Internet
Explorer, or use a different news or email client than the one
that
our software installs, you are free to do so. In general, any software
that uses TCP/IP for communications will work fine with TWC High
Speed Online Service.
As long as you
like. You'll never be timed out and you never have to log off! That's
one of the many benefits of being a part of UNCG's TWC High Speed Online Service Service. Yes. RR Messenger
and AOL Instant Messenger are fully interoperable. Many AOL users
are familiar with AOL's Buddy Lists and Instant Messenger. These
services can also be used with TWC High Speed Online Service and you do not need to
be an AOL customer to use it. If you've used the Instant Message
and Buddy List features of America Online before, it's easy to convert
your current buddy list to the AOL Instant Messaging software. You
can download it for free at: http://www.aol.com/aim.
At this time,
this feature is not available, nor allowed.
At this time
TWC High Speed Online Service is not offering static IP addresses.
If you
must set up your computer for file sharing, it would be wise to
password protect the information. For more in-depth information
on this topic read the Security section.
Each student
is allowed only one computer on the TWC High Speed Online Service system at a time. |
