1. Should I turn my cable modem off when I'm not using it?
   No. It is not necessary to turn off the modem unless directed to reset your connection by technical support.
   
2. How will a power outage affect the cable modem?
   When the power comes back on, the cable modem will go through its normal power-up and initialization states, and will return to a normal operating state. It is recommended, as with all electronic equipment, that the cable modem power supply is plugged into a power surge protector.
   
3. Can I talk on the telephone while using the cable modem?
   Yes. Since the cable modem does not use telephone lines, the telephones in your house are totally separate and independent from your Internet connection. You're no longer tying up the telephone line when you're surfing.
   
4. Can I watch cable TV while using the cable modem?
   Yes. Although the cable TV signals travel through the same cable as the Internet signals, they are independent of one another. Your cable TV will work the same as it did before you connected to the cable modem, and your Internet connection will not be affected when you watch TV.
   
5. I understand that Toshiba's PCX Cable Modems are DOCSIS modems. What does that mean?
   DOCSIS stands for 'Data Over Cable Service Interface Specification' and is the industry's new specification for cable-based Internet access services. Because it is a standard, companies such as Toshiba are able to offer DOCSIS cable modem products that are fully interoperable with any cable company who has implemented a DOCSIS cable network. Prior to DOCSIS, cable companies were limited in that they had to purchase all cable Internet access hardware from the same company. Today, DOCSIS deployments are growing so rapidly that DOCSIS has become the dominant cable Internet access platform in North America.
   
6. Is the cable network fully capable of 2-way transmission?
   Yes. Road Runner is only being deployed in areas where the plant has been fully upgraded to a hybrid fiber/coaxial cable network; 500 homes (or less) are fed by each fiber node, and there is an active return path. In addition, the cable system must put in place measurement and maintenance procedures to ensure the integrity of the forward and return paths. This maintenance includes sweeping and aligning the plant to eliminate trouble spots that could produce RF noise or leakage. Such maintenance is becoming a routine part of cable TV's HFC networks everywhere.
   
7. How will multiple users impact the speed of cable modem service?
   Cable modem can operate up to a total of 27 Mb/s on a given sub network, with no noticeable impact with multiple users. After that point, as total bandwidth is allocated evenly among users, a degradation will be noticed. The network is engineered however, to always provide faster than ISDN speed. Should the  business grow to the extent that there are more customers requesting service than the allocated bandwidth can accommodate, the cable operator will open-up another channel for the service.
   
8. I already have a modem (28.8K/56K). Will this replace it?
   That depends on the configuration of your PC. For most of our customers, once they have high speed data access, there may be no need to keep using their conventional, slow, telephone data modem. Computer users generally use modems for six reasons; to connect to online service providers; to connect to the Internet; to provide remote access (work from home); to receive and send faxes and voice mail applications, and to access electronic bulletin board services. Time Warner Cable provides high-speed connections to online service providers and to the Internet. If the modem is used for remote access, sending and receiving faxes, voice mail and electronic BBS's, your modem will be required to perform these functions. Your PC retailer can tell you if your configuration will accommodate both your existing telephone modem and the cable modem service simultaneously.
   
9. Will I have trouble having two modems in my Personal Computer?
   The cable modem is a unique modem. Without becoming technical, the cable modem connection is more similar to a network connection, in that a network card is inserted and connected directly to the cable modem. The modem itself is not connected directly to a serial port, so both types of modems can reside in your computer. However, if your computer already resides on a network there may be a conflict between your current Network Interface Card and the Network Interface Card that supports the ISP's software. Please check with your LAN administrator.
   
10. If I have a problem after I am installed, who do I call?
    You can contact the Time Warner Cable Help Desk, toll-free at 1-877-777-FAST. Customer support is available 24 hours a day, 7 days a week.
    
11. How fast are cable modems?
    Under ideal circumstances, you can receive data from the Internet using a Time Warner Cable modem at speeds approaching 2 Mbps (Megabits-per-second); in practice, however, one or more factors will tend to limit your download speed to between 200 and 800 kbps (kilobits-per-second).
    
12. Can I Purchase My Own Cable Modem?
    While cable modems are often available for retail sale today, Time Warner Cable requires you to use a cable modem we provide nor is a discount on monthly cable modem service available if you have purchased your own modem.
    
13. Are Cable Modems More Insecure Than Other Forms Of Internet Access?
    No. Cable modems were designed with security in mind and protect customers just as well as other forms of Internet access, including dial-up, ISDN, and ADSL.
    
14. Can Other People See What I Send And Receive Through A Cable Modem?
    No. While cable modems use a shared data channel, the modems were designed to prevent anyone from intercepting data sent to or from a cable modem. First, our cable modems only deliver TCP/IP traffic; other network protocols, such as NetBEUI and AppleTalk, cannot be transmitted via cable modems. Second, our cable modems only deliver data targeted at the IP addresses of the computers connected to them; there is no way to "sniff" packets sent to or from other subscriber's computers. Third, all data sent to and from the cable modem is encrypted.
    
15. Can I Disconnect From The Internet When I'm Not Using It?
    It is not necessary to disconnect from the Internet in order for your computer to remain secure. The easiest way to disconnect from Internet is to turn off your computer when you aren't using it. If you want to physically disconnect from the Internet and still be able to use your computer, you can remove the 10BaseT cable from the back of your computer. A third option is to release the IP address you were dynamically assigned when you started using the Internet in this particular session; command-line utilities such as WINIPCFG on Windows 95 and Windows 98 provide this functionality.
    
16. How Do I Report A Security Violation?
    You may use the abuse@rr.com email address to report a security violation committed by a Time Warner cable modem subscriber. Please include documentation of the violation, including logs indicating when the attacks occurred and the IP address of the attacker. If a subscriber of another Internet service has committed a security violation, you should contact the security coordinator for that provider.
    
17. Can Other People See What's On My Computer?
    Only if you want them to. Modern operating systems were designed to put you in charge of your computer, including what you choose to share with other people.

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