The technology used to deliver cable signals to your home is very precise and requires sound connections and careful fine-tuning of your TV to achieve the best picture quality. Start with our Power & Safety Checklist.*

We recommend the following if you are experiencing problems with your Digital Home Communications Terminal (DHCT):
Step 1: Unplug the DHCT for approximately one minute. After a minute, plug back in and allow terminal to reset. When the LCD window displays the time, turn power on.

Step 2: Access the "General Settings" menu from the Interactive Program Guide by pressing the Settings button on your remote control twice. Use the Up or Down arrow to scroll through the options to "Set AC Outlet". It should be set to "Always On". If it says "On With Settop", press the Right arrow button once to highlight the "Always On" option. Push the yellow A button to accept this option. You should then see "Set AC Outlet" highlighted with "Always On" next to it. Push the Settings or Exit button to exit the "General Settings" menu.

We recommend the following for getting the best picture:
Step 1: Make sure your TV is turned to the channel designated for your home communications terminal. (Channel 3)

Step 2: If your TV has Automatic Fine Tuning, switch the AFT/AFC button on your TV OFF before adjusting the set.

Step 3: Adjust your fine tuning until you get the best possible picture. Then turn your AFT/AFC switch back ON.

Step 4: Adjust the contrast and brightness to suit your taste.

Step 5: Adjust the vertical and/or horizontal hold as required.

We recommend the following if you have a reception problem:
Step 1: Make sure your TV and home communications terminal are plugged in properly and turned on. If there is a separate wall switch controlling the TV and/or terminal outlet, make sure it is turned ON.

Step 2: Make sure the connectors on the cable between the wall outlet and the terminal, and the terminal and the TV set, are tight.

Step 3: Check all the channels to determine if the problem is on only one channel, on all channels, or on a group of channels.

Step 4: If you have more than one outlet, check to see if the problem is occurring on all outlets or just in one room.

*Requires Acrobat Reader to view.