On occasions, service interruptions may arise causing outages to your service. Many of these problems are caused by power outages, electrical storms, severe weather conditions, equipment failures, auto accidents involving utility poles, and in some cases, loss of signal at the origination point of the program. Often times, we are already aware of an interruption and are working on restoring your service. Sometimes, some simple troubleshooting can solve the problem before you place a service call.

Our Outage Reporting Line can help determine if your area is experiencing a service interruption. Just call your local Time Warner Cable office, choose the service option, then the cable television service option. The Outage Reporting Line will let you know if there is a problem in your area, give you an estimated time of fixing the problem, and can even call you back when the outage has been corrected.