At Time Warner Cable, we're serious about providing courteous, timely customer service. For this reason, we back our service with the following On-Time Guarantee*.

 

 If we miss an installation appointment,
we'll waive the installation fee—guaranteed!

 

 If we're late for a service appointment,
$20.00 will be credited to your account—guaranteed!

 But it doesn't stop there.

We'll also credit $20.00 to your account if: 

 
The treatment from any Time Warner Cable employee
fails to be prompt or courteous.

 
Response to a repair call exceeds 36 hours. 

 
Response to a billing inquiry exceeds 24 hours.


Our 30 Day Money-Back Guarantee
If for any reason you're not completely satisfied with our service within the first 30 days, we'll disconnect your cable and refund all your money -- no questions asked.

*Applies to residential customers in serviceable areas only.

The Piedmont Triad Division of Time Warner Cable Copyright © 2003 Time Warner Cable.
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