Time Warner Cable uses the finest electronic equipment and workmanship available to provide our customers with the most reliable service and highest quality picture and sound. To consistently provide this high quality service, our technicians must periodically test and, when necessary, repair our cable equipment throughout the system. Cable repair can cause a temporary loss of cable to an entire neighborhood known as a "maintenance outage."

This repair work is usually conducted between the early hours of 1:00am and 6:00am. Although a small number of customers may be inconvenienced by these early morning "maintenance outages", most of our customers will not notice its effects at this time of the morning.

If your cable is not working properly, call the repair service number listed under your local Time Warner Cable office. If we're having a "maintenance outage," we'll let you know when you call. If, however, the problem is not being caused by maintenance, we should know immediately if there is a problem in your area. In either case, we'll work as quickly as possible to restore service.