Never before has it been this easy and convenient to pay your bill or order new services from Time Warner Cable. Our CareXpress FAQs, can help you manage your cable services and account online, hassle-free, at any time, day or night. If you are currently a PayXpress customer, you must first de-enroll your PayXpress account before you register for CareXpress.

What is CareXPress?
How do I use CareXPress?
What do I need to register for CareXPress?
Where can I find my account number?
What happens if my login fails?
How can I order services if I am not currently a customer?
How can I cancel or disconnect services?
What is the "Get Service" button for?
Why is service not available at my address?
What if I forget my password?
Is there a fee involved for using Time Warner Cable's CareXPress service?
How long does it take to register for CareXPress?
Will I still receive a copy of my bill in the mail if I pay through CareXPress?
What if my registration for CareXPress doesn't work?
What should I do if I feel my statement or account information is incorrect?
How can I confirm that a payment has been made through CareXPress?

Q: What is CareXPress?
A: CareXPress is Time Warner Cable's online service that lets you order new services, setup installation, manage your current services, reschedule appointments, pay your bill via credit card or personal check, and set up recurring payments right from your computer.

Q: How do I use CareXPress?

Q: What do I need to register for CareXPress?
A: To register for our CareXPress service, you will need to have your account number readily available. In addition, you will be asked to select a user name consisting of 8 to 20 characters. Once registered, you will have the option to create a new password to replace the one that will be assigned initially. Your user name and password are unique identifiers that only you know. If you don't share your user name and password with anyone, then no one else can sign onto Time Warner Cable's CareXPress service pretending to be you.                                             

Q: Where can I find my account number?
A: You can find your account number on a recent billing statement printed in red and located directly above your name and home address on the return portion of your statement.

Q: What happens if my login fails?
A: Sometimes a failed login is simply a matter of typing in your account information, including password or account number, incorrectly. If you receive a failed login message, simply return to the login screen and try again. If your failed login attempts exceed five times, you will automatically be sent an email with a generic password. You will be able to create a new password to replace the generic one once you properly login with the generic password.

Q: How can I order Time Warner Cable services if I am not currently a customer?

Q: How can I cancel or disconnect services?
A: If for any reason you need to cancel or disconnect your cable or high speed online service, please contact customer service at CustomerService@triadtwcable.com for assistance.

Q: What is the "Get Service" button for?
A: The "Get Service" button activates the service check feature of CareXPress. This feature lets new customers find out if our cable and/or high speed Internet services are available at a particular address.

Q: Why is service not available at my address?
A: There are many reasons why service may not be available at your address. If you are in a new neighborhood and construction is still underway, it is possible that Time Warner Cable has not had the opportunity to fully complete installation in that area. You may be located outside our serviceable areas. Or, you may be in an area that has cable service but does not have high speed Internet service yet.            

Q: What if I forget my password?

Q: Is there any kind of fee involved for using Time Warner Cable's CareXPress service?
A: No. Our online service is FREE. There is no cost for registering and/or using CareXPress.

Q: How long does it take to register for CareXPress?
A: Once your registration information is submitted, it only takes a few minutes to receive an email with an assigned password that will enable you to access the service.

Q: Will I still receive a paper copy of my bill through the U.S. mail if I pay through CareXPress?
A: Yes. You will continue to receive a paper copy of your bill in the mail even after you sign up for CareXPress. If you would like to deactivate a monthly paper bill and begin receiving an electronic bill or eBill, you may indicate this preference during the enrollment and account setup process.

Q: What if my registration for CareXPress doesn't work?
A: If your registration does not seem to work initially, try to register again by making sure you entered your information (especially your account number) completely and accurately. If you are still experiencing difficulty, please contact customer service at CustomerService@triadtwcable.com to gain a better understanding of why your registration failed.           

Q: What should I do if I feel my statement or account information is incorrect?
A: If you have any questions concerning your account information as displayed through our CareXPress service, please contact customer service at CustomerService@triadtwcable.com.

Q: How can I confirm that a payment has been made through CareXPress?
A: Once you have made a payment through our CareXPress service, you will receive an email verifying the status and receipt of your payment. You may also click on "My Account" to view your current statement information. If your payment has not yet been debited from your statement balance, please click on the "Unbilled" button for information on payments that have not shown up on the current statement.                       

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